Kolkata Home Appliance Solutions
Legal
Refund Policy
What you pay for, what is refundable, and what happens if a repair does not hold up.
Last updated: 16 August 2026
We do not take any advance payment. You pay only after the service is completed, on the same visit. Because of this, there is nothing sitting with us to refund in most situations — you simply do not pay for work you have not received.
This page explains the few situations where money does change hands, and what happens in each of them. It should be read together with our Terms & Conditions.
Please note
The Inspection Charge Is Non-Refundable
A visit and inspection charge applies to every technician visit. It pays for the technician's travel and time in diagnosing the fault, and it is payable whether or not you go ahead with the repair. The amount is told to you before the technician is sent out.
- If the technician inspects the appliance and you decide not to go ahead with the repair, only the inspection charge is payable — and it is not refunded.
- If the appliance turns out to be beyond economical repair, or the required spare part is no longer available, the inspection charge still applies. No repair charge is taken.
- If nobody is available at the address at the agreed time, or the technician cannot reach the appliance, the visit is treated as completed and the inspection charge applies.
After a repair
Completed Repairs: We Fix It Again, Free
Once a repair is completed and paid for, the amount is not refunded. What you get instead is our 30 day service warranty — a stronger remedy in practice, because the problem gets solved rather than just reimbursed.
If the same fault returns within 30 days
- Call or email us and mention the date of the original service
- A technician revisits at no cost — no inspection charge, no labour charge
- If a part we supplied has failed, it is set right under the warranty
What falls outside this
- A new or unrelated fault in the same appliance
- Damage from misuse, physical impact, water or power fluctuation
- Work done on the appliance by someone else after our visit
- Parts supplied by you rather than by us
Cancellations
Cancelling a Booking
- Cancel before the technician is sent out and nothing is payable — there is no booking fee to refund, because we never charged one.
- If the technician has already reached your location, the inspection charge applies and is not refundable.
- If we cancel or cannot complete a visit for our own reasons, you pay nothing at all.
When money comes back
Situations Where a Refund Does Apply
A refund is issued where we have received money we were not entitled to, for example:
- A duplicate or double payment for the same job
- An amount collected in excess of the price agreed with you before the work began
- An amount collected for a part or service that was ultimately not provided
Approved refunds are paid back through the same method used for the original payment, within 7 working days of approval. Where the payment was made in cash, the refund is arranged in cash or by bank transfer, as convenient to you.
The process
How to Raise a Refund Request
Step 1
Get in touch within 7 days
Call us or email support@kolkataappliancesolutions.in within 7 days of the payment, with "Refund" in the subject line.
Step 2
Share the details
Tell us the date of service, the appliance, the amount paid, how you paid, and what went wrong. A photo of the bill or payment receipt helps us move faster.
Step 3
We review and respond
We check the job record with our technician and reply with a decision. If a refund is due, it is processed within 7 working days of that approval.
If a repair has not gone the way it should have, please tell us before asking for money back — in most cases a revisit puts it right at no cost to you.
Your rights
Nothing Here Limits Your Legal Rights
This policy sets out how we handle refunds as a matter of practice. It does not take away any right available to you under consumer protection law in India. Any dispute is governed by the laws of India and subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.
We may update this policy from time to time. The version published on this page on the date of your service is the one that applies.
Contact
Raise a Refund Request
Reach us directly and we will look into it.