Kolkata Home Appliance Solutions
Legal
Privacy Policy
How Kolkata Home Appliance Solutions collects, uses and protects the information you share with us when you book an appliance repair.
Last updated: 16 August 2026
Kolkata Home Appliance Solutions ("we", "us" or "our") runs the website kolkataappliancesolutions.in (the "Site") and provides home appliance repair services in and around Kolkata. We respect your privacy and take care of the personal information you share with us. This page explains what we collect, why we collect it, who we share it with, and the choices you have.
This policy has been prepared with reference to India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
What we collect
Information We Collect
Information you give us
When you fill in the enquiry or booking form on our Site, we collect:
- Your name
- Your phone number
- Your address or service location
- The appliance you need serviced and any details about the problem
Information you share on WhatsApp
Our Site has a WhatsApp click-to-chat option. If you message us there, we receive your phone number, your WhatsApp profile name and the contents of your messages. Your use of WhatsApp is also governed by WhatsApp's own privacy policy.
Information collected automatically
Like most websites, our Site may record limited technical information such as your IP address, browser and device type, the pages you view and how you reached our Site.
Why we collect it
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and schedule your appliance repair
- Contact you about your booking by phone call, WhatsApp or SMS
- Carry out the repair and improve the quality of our service
- Keep a record of the work done, including any warranty offered
- Meet our legal and record-keeping obligations
We do not sell your personal information to anyone.
Cookies
Cookies and Tracking Technologies
Our Site does not currently run any analytics or advertising cookies.
We expect to add the following tools in the near future. When we do, they may set cookies on your device and collect information about how you use the Site:
- Google Analytics (GA4) — to understand how visitors use our Site so we can improve it.
- Google Ads — including conversion and remarketing tags, so we can measure how well our advertising works and show relevant ads to people who have visited our Site.
You can control or block cookies through your browser settings. Blocking some cookies may affect how parts of the Site work. We will update this page whenever these tools are switched on.
Sharing
How We Share Your Information
We share your information only where it is needed:
- Our technicians and staff — so they can call you and reach your location to carry out the service.
- Service providers who help us run the business — for example website hosting or communication tools, under appropriate confidentiality arrangements.
- Authorities or other parties where the law requires it, or where it is necessary to protect our rights.
Data Retention
We keep your personal information for up to 2 years after your most recent service, so that we can honour any warranty and answer questions about work already done. We may keep it longer where the law requires us to, for example for tax or accounting records. After that, we delete it or remove details that identify you.
Data Security
We take reasonable steps to protect your information against loss, misuse and unauthorised access. However, no method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
Your control
Your Rights
Subject to applicable law, you may:
- Ask what personal information we hold about you and request a copy of it
- Ask us to correct or update anything that is wrong or incomplete
- Ask us to delete your information, where we are not required to keep it
- Withdraw consent you have given (this does not affect anything already done on the basis of that consent)
- Nominate another person to exercise these rights on your behalf if you are unable to do so
To use any of these rights, write to us at the email address below. We will respond within a reasonable time.
Good to know
Grievances and Other Details
Grievance redressal
If you have a concern or complaint about how we handle your personal information, email us at support@kolkataappliancesolutions.in with "Privacy" in the subject line. Your complaint will reach our grievance contact, and we will acknowledge and address it within a reasonable time.
Children's privacy
Our services are meant for adults. We do not knowingly collect personal information from children.
Third-party links
Our Site links to third-party services such as WhatsApp and Google. We are not responsible for how those services handle your data, and we suggest you read their own privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed.
Contact
Questions About Your Privacy?
Get in touch and we will help you out.